Turnaround Time and Shipping

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Q. What is Calgary Flyer Distribution standard turnaround time?

A.    Turnaround time-also known as production turnaround time-varies by-product, ranging from one to ten business days. One-day production turnaround time is also available for some products. You should check the turnaround option for the specific product that interests you. In addition, you should check our site to ensure that your turnaround time will not be impacted by an upcoming holiday.

Turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

If your job or proof is approved by 4 p.m. MST, turnaround time begins that business day. For example, a job for a three-day turnaround that you approved by 4 p.m. MST Tuesday will be shipped out to you by end of business Friday.

Please note that Calgary Flyer Distribution production facilities are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.

In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you selected.

Q.  What can delay the start of turnaround time?

A.    Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

As a result, turnaround time cannot begin if:

  1. Your files haven't been submitted to Calgary Flyer Distribution
  2. Your files are not print-ready
  3. Approval for your proof (if applicable) has not been received by Calgary Flyer Distribution.

Q.  Does turnaround time including shipping time?

A. No. Turnaround time refers to our production turnaround time, which does not include shipping time. In addition, turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof.

Q. Does Calgary Flyer Distribution guarantee turnaround time?

A.  Yes. Calgary Flyer Distribution guarantees turnaround time, which is also known as production turnaround time when all requirements have been met by the client to begin turnaround time period. While Calgary Flyer distribution strives to meet turnaround commitments for every job, production delays may occur. In the event that Calgary Flyer Distribution misses a turnaround commitment, Calgary Flyer Distribution will remedy the situation by providing a refund for rush charges or a courtesy rush on your next job. Cancellation of a job or entire order based on turnaround time is permitted only if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date, the client does not want us to process the order.

Please note that Calgary Flyer distribution assumes no responsibility for shipping delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected arrival date-also known as delivery date is an estimate only. As a result, Calgary Flyer Distribution cannot be held responsible for delivery delays once your job leaves our facility.

To minimize shipping delays, we have selected UPS as our preferred shipping partner, and we will make every effort to work with you to ensure your job arrives on time.

Q. What shipping methods does Calgary Flyer Distribution

A.  We offer a range of shipping options: ground, 2nd-day air, next day air, air cargo.

UPS DELIVERY

We ship via UPS or you can arrange for your own courier to pick up your product. If you arrange your own courier please send waybill to yycprinting.ca@gmail.com

If you have any other question feel free to contact us: 1.855.572.7200 or Email: yycprinting.ca@gmail.com